Construction Templates (IT Development) - Descriptions

Application Maintenance Manual Only $8.85

This template contains useful information such as where the component libraries are, what databases and tables are used, the overall program processing, etc. There may be useful information like this to compile and give to the support staff so that they can have it as a reference when problems and questions arise. 

This template contains the following sections:


Document Location


Application Code

Job Information



Attachment A: Business Area Requirements / Conceptual Design

Attachment B: Technical Systems Design / Application Architecture

Disaster Recovery Manual Only $8.85

This template includes step-by-step instructions on what needs to happen and in what order. It is possible that the main application support person may not be available in case of a disaster. In that case, another person should be able to take this procedure and recover the application.

This template contains the following sections:

Application Overview

Base Environment Recovery

Interface Considerations

Client Software Recovery

File Synchronization

Recovery Up to the Present Time

Additional Recovery Requirements

Recovery Risks

Recovery Procedure

Disaster Recovery Contacts


IS / Client

Helpdesk Turnover Frequently Asked Questions Only $7.95

Creation of a set of "frequently asked questions (FAQ)" is an important tool for the help desk in assisting problem resolution. Some of the more common questions can be derived during user acceptance testing and this document should be updated by the support team over time. First level and second level support contact information should also be included for reference.

This template contains the following sections:


Questions to Ask

Potential Resolution

Service Level Agreement Only $8.85

A Service Level Agreement (SLA) is a negotiated agreement that specifies the type of work, quality level, parties involved, and other expectations under which the support organization will provide services to the client organization. An SLA helps identify expectations, clarify responsibilities, and facilitate communication between the parties involved.

This template contains the following sections:


Effective Dates

Service Level Categories


Batch Delivery

System Response Time

Team Response Time




Third Party Service Providers

Client Responsibilities

Project Approvals

Test Case Only $7.95

This template is used to describe test cases that will be needed to ensure the solution performs as expected.

This template contains the following sections:

Project Info

Data or Activities Required to Test

Expected Results

Users Manual Only $7.95

This is an important document that is provided to the users of the system. It should include the proper use of the system’s features and functionality and how to resolve common errors. 

This template contains the following sections:  


Operational Procedures

Errors and Error Handling


Project Approvals


As an added benefit, when you purchase any of our templates we will send you our project management Tip-of-the-Week email (you can opt out at any time) and periodic special announcements.

Product info: project management templates, lifecycle templates, application support templates, program management, project management, portfolio management, project office, PMO, project lifecycle management, application support